top of page

Privacy Policy

The Woods at Pokolbin is committed to protecting your privacy and handling your personal information with care, transparency and respect. This Privacy Policy outlines how we collect, use, store and disclose your information when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number and postal address

  • Booking information — arrival and departure dates, guest numbers, accommodation preferences and special requests

  • Payment information — processed securely through our third-party payment providers; we do not store credit card details on our systems

  • Communications — enquiries, messages or feedback submitted via our contact form or email

  • Website usage data — IP address, browser type, pages visited and time spent on site, collected via cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

​

  • Process and manage accommodation bookings and enquiries

  • Communicate with you about your stay, including confirmation and pre-arrival information

  • Respond to questions, requests or feedback

  • Send promotional offers or updates where you have opted in to receive these

  • Improve our website and services through anonymised analytics

  • Meet any legal or regulatory obligations

​​

We will never sell, rent or trade your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

​

  • Booking and payment platforms used to process your reservation

  • Service providers who assist in operating our website or business, under strict confidentiality obligations

  • Legal or regulatory authorities where required by law

​​

All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous analytics data. Cookies are small files stored on your device that help us understand how visitors use our site.

​

You may disable cookies through your browser settings at any time, though this may affect the functionality of certain parts of the website.

5. Data Storage and Security

Your personal information is stored securely and we take reasonable steps to protect it from unauthorised access, loss, misuse or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

6. Marketing Communications

If you have opted in to receive news, offers or updates from The Woods at Pokolbin, we may contact you from time to time with relevant information. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at info@thewoods.com.au.

7. Accessing or Updating Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites, including wineries, restaurants and local attractions. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please get in touch:

The Woods at Pokolbin 📧 info@thewoods.com.au

​

​

This Privacy Policy is effective as of March 2026 and applies to all users of the thewoods.com.au website.

bottom of page